Cancellation Policy
- Standard Cancellation Terms Our standard cancellation policy allows free cancellation up to 48 hours before check-in. Different terms may apply for:
- Peak seasons
- Special events
- Group bookings
- Promotional rates
- Cancellation Charges Cancellation fees vary depending on when you cancel:
- More than 48 hours before check-in: Full refund
- 24-48 hours before check-in: 50% of first night
- Less than 24 hours before check-in: First night charged
- No-show: Full stay charged
- Refund Process When a refund is due:
- Credit card refunds process within 5-10 business days
- Bank transfers may take 7-14 business days
- Refunds are issued in the original payment method
- Special Circumstances We may offer more flexible cancellation terms for:
- Medical emergencies (with documentation)
- Natural disasters
- Travel restrictions
- Hotel service interruptions